GENERAL CONDITIONS OF SALE

This online store is the property of the company LOYIVA which administers this site.

Company: LOYIVA

Address: Chaussée du Roi Baudouin 338, 7031 Mons

Country: Belgium

Website: www.loyiva.com

1/ CONTACT

Email: hello@loyiva.com

By using the online store, you explicitly accept our general conditions of sale. These conditions of sale are agreed between: LOYIVA on the one hand and Internet users who purchase a product via this online store on the other hand.

Users may view and print information from the Site free of charge for personal use only and not for commercial purposes. A reproduction of the present may result in legal action.

Registering an order on our website implies the express acceptance of these general conditions of sale, which are published on this website. Acceptance of the general conditions is necessary for the registration of an order. The buyer declares to be informed of the seller's general conditions and to accept them. The general conditions can be consulted on our website.

2/ CUSTOMER SERVICE

For any questions or comments, you, as a customer, can contact our customer service via hello@loyiva.com. We will be happy to help you!

3/ OUR PRODUCTS

  • All products offered on the LOYIVA online store are described and represented as completely and precisely as possible and in good faith.
  • If, despite all our precautions, an error should nevertheless occur on our online store, LOYIVA cannot be held responsible for possible errors.
  • LOYIVA cannot under any circumstances be held responsible if the items offered are used incorrectly or irresponsibly by the buyer, nor for material or physical damage caused to third parties by incorrect and/or illegal use of the items on this store online.

4/ ORDERS

  • By ordering from this online store, you declare that you are over 18 years old and are responsible for your purchase.
  • There is a valid agreement between the buyer and LOYIVA when the latter receives confirmation of the buyer's order on its online store.
  • LOYIVA will always send an order confirmation email to the buyer.
  • LOYIVA reserves the right to refuse an order or to subject it to additional conditions.

5/ OUR PRICES

All prices are in Euros (€). Taxes included.

LOYIVA reserves the right to modify prices at any time without notice.

6/ PAYMENT

Your order will be shipped after payment confirmation.

7/ SHIPPING TIME

Each shipping delay is notified on the product sheet.

A tracking number is emailed to the customer at the time of shipment.

  • For items indicated as being in stock : Orders are prepared by us within 1 to 4 days maximum.

If you require urgent shipping or if you have a particular recommendation, please contact us directly by email at hello@loyiva.com, we will do our best to respond favorably to your request.

  • For items indicated as being shipped by the manufacturer (BAZAR BIZAR): Shipping time will be 3 to 5 business days. If the delay is longer, an information notification is sent by e-mail to the customer to inform them of this new shipping delay.
  • For pre-ordered items: They will be shipped by us within 2 to 4 weeks.
  • For items that are in restocking: They will be shipped by us no later than the date indicated on the product sheet.

 

8/ DELIVERY & PRICES

Transport costs are in Euro (€), VAT included.

For shipments via BPOST, the choice of delivery address is made on the payment page of the LOYIVA website.

For shipments via Mondial Relay, the choice of delivery address will be made after validation of your order via a link sent by LOYIVA when your order is shipped.

  • In Belgium :

You have the choice of being delivered by BPOST or MONDIAL RELAY.

The delivery time with BPOST is 1 to 3 days and will cost you €8.

The delivery time with MONDIAL RELAY (at a relay point) is 3 working days and will cost you €5.

From 150€ of purchase, delivery will be free.

Please note, for any purchase of an item that is shipped directly from our manufacturer (BAZAR BIZAR) delivery will be €8.

If you order items from LOYIVA and our manufacturer (BAZAR BIZAR) in the same order, it will be shipped in two installments.

You will not be able to choose the delivery method for items shipped directly from LOYIVA. You will be delivered automatically by BPOST to the address you have chosen. And the items from our manufacturer will be delivered by the transport company chosen by the latter (DPD, FEDEX or DACHSER) to the same address. You will therefore receive your order in 2 parts.

If your order contains items in stock, others on pre-orders or restocks, it will be sent to you in several installments, so that you receive your items as quickly as possible.

  • In France & the Netherlands:

You will be delivered by MONDIAL RELAY.

The delivery time with MONDIAL RELAY (at a relay point) is 5 working days and will cost you €12.

From 250€ of purchase, delivery will be free.

Please note, for any purchase of an item that is shipped directly from our manufacturer (BAZAR BIZAR) delivery will be €13.

If you order items from LOYIVA and our manufacturer (BAZAR BIZAR) in the same order, it will be shipped in two installments.

Items shipped from LOYIVA will be delivered to you by MONDIAL RELAY at the chosen relay point (a link with the choice of relay point will be sent to you at the time of shipment). And the items from our manufacturer will be delivered to you by the transport company chosen by the latter (DPD, FEDEX or DACHSER) to the same address. You will therefore receive your order in 2 parts.

  • In Spain & Portugal:

You will be delivered by MONDIAL RELAY.

The delivery time with MONDIAL RELAY (at a relay point) is 5 to 6 working days and will cost you €15.

From 250€ of purchase, delivery will be free.

Please note, for any purchase of an item that is shipped directly from our manufacturer (BAZAR BIZAR) delivery will be €20.

If you order items from LOYIVA and our manufacturer (BAZAR BIZAR) in the same order, it will be shipped in two installments.

Items shipped from LOYIVA will be delivered to you by MONDIAL RELAY at the chosen relay point (a link with the choice of relay point will be sent to you at the time of shipment). And the items from our manufacturer will be delivered to you by the transport company chosen by the latter (DPD, FEDEX or DACHSER) to the same address. You will therefore receive your order in 2 parts.

  • In Luxembourg :

You will be delivered by MONDIAL RELAY.

The delivery time with MONDIAL RELAY (at a relay point) is 3 working days and will cost you €5.

From 150€ of purchase, delivery will be free.

Please note, for any purchase of an item that is shipped directly from our manufacturer (BAZAR BIZAR) delivery will be €8.

If you order items from LOYIVA and our manufacturer (BAZAR BIZAR) in the same order, it will be shipped in two installments.

Items shipped from LOYIVA will be delivered to you by MONDIAL RELAY at the chosen relay point (a link with the choice of relay point will be sent to you at the time of shipment). And the items from our manufacturer will be delivered to you by the transport company chosen by the latter (DPD, FEDEX or DACHSER) to the same address. You will therefore receive your order in 2 parts.

  • In Italy & Austria:

You will be delivered by MONDIAL RELAY to your home.

The delivery time with MONDIAL RELAY is 5 working days and will cost you €18.

From 250€ of purchase, delivery will be free.

Please note, for any purchase of an item that is shipped directly from our manufacturer (BAZAR BIZAR) delivery will be €20.

If you order items from LOYIVA and our manufacturer (BAZAR BIZAR) in the same order, it will be shipped in two installments.

Items shipped from LOYIVA will be delivered to you by MONDIAL RELAY to the address you have chosen. And the items from our manufacturer will be delivered to you by the transport company chosen by the latter (DPD, FEDEX or DACHSER) to the same address. You will therefore receive your order in 2 parts.

  • In Germany :

You will be delivered by MONDIAL RELAY to your home.

The delivery time with MONDIAL RELAY is 6 working days and will cost you €13.

From 250€ of purchase, delivery will be free.

Please note, for any purchase of an item that is shipped directly from our manufacturer (BAZAR BIZAR) delivery will be €15.

If you order items from LOYIVA and our manufacturer (BAZAR BIZAR) in the same order, it will be shipped in two installments.

Items shipped from LOYIVA will be delivered to you by MONDIAL RELAY to the address you have chosen. And the items from our manufacturer will be delivered to you by the transport company chosen by the latter (DPD, FEDEX or DACHSER) to the same address. You will therefore receive your order in 2 parts.

9/ PACKAGING & TRANSPORT INSURANCE

The buyer is responsible for checking the merchandise received. The buyer must inform LOYIVA of any damage within 24 working hours by email to hello@loyiva.com, mentioning the order number.

  • LOYIVA reserves the right to refuse the buyer's request if this term is not respected.
  • LOYIVA is not liable in the event of force majeure or accidents.
  • LOYIVA uses packaging materials to protect the products but cannot be held responsible for damage caused by transport and associated costs.

10/ DELIVERY ADDRESS

The buyer is responsible for the completeness and correctness of the specified delivery address. Incorrect shipping addresses are the buyer's responsibility and may result in additional charges. In the event of errors in the recipient's contact details, LOYIVA cannot under any circumstances be held responsible for the impossibility of delivering the ordered products.

11/ ABSENCE OF THE BUYER AT THE TIME OF DELIVERY

The buyer must ensure that it is present at the time of delivery. In case of absence, a notice will be left in the mailbox or by email by the transport company. You will also find the maximum collection date for your package. Please note, the withdrawal period for your order will take effect on the day of the first delivery attempt and not on the day you pick up your package from the collection point.

12/ CANCELLATION OF AN ORDER

Canceling your order is only possible if it has not yet been processed. To do this, please contact us as soon as possible via hello@loyiva.com , mentioning your order number.

13/ CANCELED ARTICLES

Unfortunately, in exceptional cases, it may happen that during the processing of your order, an item is no longer in stock or does not meet the quality requirements that we have set. In this case, the purchase price of the item, as well as shipping costs (if your order only contained this item) will be refunded to you.

It may also be the case that a pre-ordered or restocked item can no longer be delivered to us by our supplier or may exceed the shipping time that we had set. From then on, you will be informed by e-mail, if it is a delay, you can cancel your order by sending us an e-mail to hello@loyiva.com or wait until the new date indicated. If the item cannot be delivered by our supplier, you will be reimbursed for the item and delivery costs if it was the only item in your order. A commercial gesture will be granted to you.

14/ RETURN

Time limit :

You can partially or completely return your order to us within 14 days from the day of delivery; if you are not present at the time of delivery, the return period will still start from of this date. If 14 days have passed since your purchase, unfortunately we will not be able to offer you a refund.

How to do :

Please ensure that the following conditions are met before making a return:

The item must be in its original packaging, with labels glued or attached and must not have been used, washed, modified or damaged,

To make a return, go to the customer area of ​​our site and indicate your email address with which you placed your order and you will receive a few moments later a unique connection code by email. Once in your customer area, select your order and request a return.

Please return your order only to the following address:

LOYIVA
Chaussée Roi Baudouin 338,
7031 Mons (Belgium).

Please note: Returns to a relay point will not be considered as a return within the framework of the right of withdrawal and will not lead to a refund.

Be sure to carefully package and protect all items in the original packaging so that they arrive intact. Also be sure to use a secure shipping method (with tracking and/or signature and insurance) and keep the proof because we cannot be held responsible in the event of loss of your package or damage caused to the goods during the return .

Return costs are the responsibility of the customer.

Gift cards are not refundable.

If the customer refuses postal delivery of their order or does not collect their order from the BPOST or MONDIAL RELAY collection point, this cannot be considered as a return within the framework of the right of withdrawal and cannot lead to a refund.

15/ REFUNDS

Time limit :

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or rejected.

If your request is approved, we will happily refund your money. Any refunds will be made via the payment method used during the original purchase. Please note delivery costs are not refunded.

The refund may take up to 10 days to appear in your bank account.

After 10 days, if you have not yet received a refund:

Contact your credit card company or bank, it may take some time before your refund is officially posted.

If you have done all this and still have not received your refund, please contact us by email at hello@loyiva.com quoting your order number, you will receive a response within 72 hours.

Sale, promotional or personalized items cannot be returned, exchanged or refunded.

16/ EXCHANGE

An exchange is only possible for defective products, subject to stock availability.

17/ MISCELLANEOUS

In the event of illegality of one of these conditions, whatever the reason, the other conditions remain fully applicable. The vehicular language of the conditions concluded is French. Any other provision not provided for in these conditions of sale is subject to Belgian law.

18/ RESPONSIBILITY

LOYIVA is not liable in the event of computer or communications equipment failure or computer virus infection, whatever the cause, with regard to any resulting damage.

19/ INTELECTUAL PROPERTY RIGHTS

The content of this site, including brands, logos, designs, data, product or company names, texts, images, etc., are protected by intellectual rights and belong to LOYIVA

20/ SKILL

Disputes concerning the conclusion, validity, interpretation or execution of the sales contract or these general conditions are exclusively governed by Belgian law and fall under the exclusive jurisdiction of the courts of the district of Mons.