GENERAL CONDITIONS OF SALE

This online store is owned by the company LOYIVA, which administers this site.

Company: LOYIVA

Address: Chaussée du Roi Baudouin 338, 7031 Mons

Country: Belgium

Website: www.loyiva.com

1/ CONTACT

Email: hello@loyiva.com

By using the online store, you explicitly agree to our terms and conditions of sale. These terms and conditions of sale are agreed between: LOYIVA on the one hand, and internet users who purchase a product through this online store on the other.

Users may view and print information from this site free of charge for personal, non-commercial use only. Reproduction of this document may result in legal action.

Placing an order on our website implies express acceptance of these general terms and conditions of sale, which are published on this website. Acceptance of the general terms and conditions is required to place an order. The buyer declares that they have been informed of and accept the seller's general terms and conditions. The general terms and conditions can be viewed on our website.

2/ CUSTOMER SERVICE

For any questions or comments, you, as a customer, can contact our customer service department at hello@loyiva.com. We'll be happy to help!

3/ OUR PRODUCTS

  • All products offered on the LOYIVA online store are described and represented as fully and accurately as possible and in good faith.
  • If, despite all our precautions, an error should nevertheless occur on our online store, LOYIVA cannot be held responsible for any errors.
  • LOYIVA cannot be held responsible in any way if the items offered are used incorrectly or irresponsibly by the buyer, nor for material or physical damage caused to third parties by incorrect and/or illegal use of the items on this online store.

4/ ORDERS

  • By ordering from this online store, you declare that you are over 18 years of age and responsible for your purchase.
  • A valid agreement exists between the buyer and LOYIVA when the latter receives confirmation of the buyer's order on its online store.
  • LOYIVA will always send an order confirmation email to the buyer.
  • LOYIVA reserves the right to refuse an order or to subject it to additional conditions.

5/ OUR PRICES

All prices are in Euros (€). Taxes included.

LOYIVA reserves the right to change prices at any time without notice.

6/ PAYMENT

Your order will be shipped after payment confirmation.

7/ SHIPPING TIME

Each shipping time is indicated on the product page.

A tracking number is sent to the customer by email at the time of shipment.

  • For items listed as being in stock : Orders are prepared by us within a maximum of 1 to 4 days.

If you require urgent shipping or have a specific request, please contact us directly by email at hello@loyiva.com, we will do our best to accommodate your request.

  • For items marked as shipped by the manufacturer (BAZAR BIZAR): Shipping will take 3 to 5 business days. If the delay is longer, the customer will be notified by email of the new shipping timeframe.
  • For pre-ordered items: They will be shipped by us within 2 to 4 weeks.
  • For items that are being restocked: They will be shipped by us no later than the date indicated on the product page.

 

8/ DELIVERY & PRICES

Shipping costs are in Euros (€), VAT included.

For shipments via BPOST, the choice of delivery address is made on the payment page of the LOYIVA website.

For shipments via Mondial Relay, the choice of delivery address will be made after validation of your order via a link sent by LOYIVA at the time of shipment of your order.

  • In Belgium:

You have the option of having your order delivered by BPOST or MONDIAL RELAY.

Delivery time with BPOST is 1 to 3 days and will cost you €8.

The delivery time with MONDIAL RELAY (to a relay point) is 3 working days and will cost you €5.

Free delivery is offered for purchases over €150.

Please note, for any purchase of an item that is shipped directly from our manufacturer (BAZAR BIZAR) the delivery will be €8.

If you order items from LOYIVA and our manufacturer (BAZAR BIZAR) in the same order, it will be shipped in two parts.

You will not be able to choose the delivery method for items shipped directly from LOYIVA. Your order will be automatically delivered by BPOST to the address you provide. Items from our manufacturer will be delivered by their chosen carrier (DPD, FEDEX, or DACHSER) to the same address. Therefore, you will receive your order in two parts.

If your order contains items in stock, others on pre-order or restocks, it will be shipped to you in several installments so that you receive your items as quickly as possible.

  • In France & the Netherlands:

Your order will be delivered by MONDIAL RELAY.

The delivery time with MONDIAL RELAY (to a relay point) is 5 working days and will cost you €12.

Free delivery is offered for purchases over €250.

Please note, for any purchase of an item that is shipped directly from our manufacturer (BAZAR BIZAR) the delivery will be €13.

If you order items from LOYIVA and our manufacturer (BAZAR BIZAR) in the same order, it will be shipped in two parts.

Items shipped from LOYIVA will be delivered by Mondial Relay to your chosen pickup point (a link to select your pickup point will be sent to you upon shipment). Items from our manufacturer will be delivered by their chosen carrier (DPD, FedEx, or Dachser) to the same address. Therefore, you will receive your order in two parts.

  • In Spain & Portugal:

Your order will be delivered by MONDIAL RELAY.

Delivery time with MONDIAL RELAY (to a relay point) is 5 to 6 working days and will cost you €15.

Free delivery is offered for purchases over €250.

Please note, for any purchase of an item that is shipped directly from our manufacturer (BAZAR BIZAR) the delivery will be €20.

If you order items from LOYIVA and our manufacturer (BAZAR BIZAR) in the same order, it will be shipped in two parts.

Items shipped from LOYIVA will be delivered by Mondial Relay to your chosen pickup point (a link to select your pickup point will be sent to you upon shipment). Items from our manufacturer will be delivered by their chosen carrier (DPD, FedEx, or Dachser) to the same address. Therefore, you will receive your order in two parts.

  • In Luxembourg:

Your order will be delivered by MONDIAL RELAY.

The delivery time with MONDIAL RELAY (to a relay point) is 3 working days and will cost you €5.

Free delivery is offered for purchases over €150.

Please note, for any purchase of an item that is shipped directly from our manufacturer (BAZAR BIZAR) the delivery will be €8.

If you order items from LOYIVA and our manufacturer (BAZAR BIZAR) in the same order, it will be shipped in two parts.

Items shipped from LOYIVA will be delivered by Mondial Relay to your chosen pickup point (a link to select your pickup point will be sent to you upon shipment). Items from our manufacturer will be delivered by their chosen carrier (DPD, FedEx, or Dachser) to the same address. Therefore, you will receive your order in two parts.

  • In Italy & Austria:

Your order will be delivered to your home by MONDIAL RELAY.

Delivery time with MONDIAL RELAY is 5 working days and will cost you €18.

Free delivery is offered for purchases over €250.

Please note, for any purchase of an item that is shipped directly from our manufacturer (BAZAR BIZAR) the delivery will be €20.

If you order items from LOYIVA and our manufacturer (BAZAR BIZAR) in the same order, it will be shipped in two parts.

Items shipped from LOYIVA will be delivered via Mondial Relay to the address you provide. Items from our manufacturer will be delivered by their chosen carrier (DPD, FedEx, or Dachser) to the same address. Therefore, you will receive your order in two parts.

  • In Germany:

Your order will be delivered to your home by MONDIAL RELAY.

Delivery time with MONDIAL RELAY is 6 working days and will cost you €13.

Free delivery is offered for purchases over €250.

Please note, for any purchase of an item that is shipped directly from our manufacturer (BAZAR BIZAR) the delivery will be €15.

If you order items from LOYIVA and our manufacturer (BAZAR BIZAR) in the same order, it will be shipped in two parts.

Items shipped from LOYIVA will be delivered via Mondial Relay to the address you provide. Items from our manufacturer will be delivered by their chosen carrier (DPD, FedEx, or Dachser) to the same address. Therefore, you will receive your order in two parts.

9/ PACKAGING & TRANSPORT INSURANCE

The buyer is responsible for inspecting the goods received. The buyer must inform LOYIVA of any damage within 24 business hours by email to hello@loyiva.com, mentioning the order number.

  • LOYIVA reserves the right to refuse the buyer's request if this term is not respected.
  • LOYIVA is not liable in cases of force majeure or accidents.
  • LOYIVA uses packaging materials to protect products but cannot be held responsible for damage caused by transport and associated costs.

10/ DELIVERY ADDRESS

The buyer is responsible for the completeness and accuracy of the delivery address provided. Incorrect delivery addresses are the buyer's responsibility and may result in additional charges. In the event of errors in the recipient's contact information, LOYIVA cannot be held liable for the inability to deliver the ordered products.

11/ BUYER'S ABSENCE AT THE TIME OF DELIVERY

The buyer must ensure they are present at the time of delivery. If they are not home, a delivery notice will be left in the mailbox or sent by email by the delivery company. This notice will also indicate the latest possible date for collecting your package. Please note that the cancellation period for your order begins on the day of the first delivery attempt, not the day you collect your package from the designated collection point.

12/ CANCELLATION OF AN ORDER

You can only cancel your order if it hasn't yet been processed. To do so, please contact us as soon as possible at hello@loyiva.com , mentioning your order number.

13/ CANCELLED ARTICLES

Unfortunately, in exceptional cases, during the processing of your order, an item may become out of stock or not meet our quality standards. In this case, you will be refunded the purchase price of the item, as well as the shipping costs (if your order contained only that item).

It is also possible that a pre-ordered or restocked item may no longer be available from our supplier or may exceed the shipping date we initially set. In this case, you will be notified by email. If there is a delay, you can cancel your order by emailing us at hello@loyiva.com or wait until the new delivery date. If the item cannot be delivered by our supplier, you will receive a refund for the item and the shipping costs (if it was the only item in your order). A gesture of goodwill will also be offered.

14/ RETURN

Time limit :

You can return part or all of your order within 14 days of delivery. If you were not present at the time of delivery, the return period will still begin from that date. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund.

How to do it:

Please ensure that the following conditions are met before making a return:

The item must be in its original packaging, with the labels affixed or attached, and must not have been used, washed, altered, or damaged.

To make a return, go to your customer account on our website and enter the email address you used to place your order. You will then receive a unique login code by email. Once logged in, select your order and request a return.

Please return your order only to the following address:

LOYIVA
338 King Baudouin Road,
7031 Mons (Belgium).

Please note: Returns to collection points will not be considered as returns under the right of withdrawal and will not lead to a refund.

Please ensure that all items are carefully packed and protected in their original packaging so that they arrive undamaged. Also, please use a secure shipping method (with tracking and/or signature confirmation and insurance) and retain proof of postage, as we cannot be held responsible for any loss of your package or damage to the merchandise during return shipping.

The customer is responsible for return shipping costs.

Gift cards are non-refundable.

If the customer refuses postal delivery of their order or does not collect their order from the BPOST or MONDIAL RELAY collection point, this cannot be considered a return under the right of withdrawal and will not lead to a refund.

15/ REFUNDS

Time limit :

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If your request is approved, we will be happy to issue a refund. All refunds will be processed via the original payment method. Please note that delivery charges are non-refundable.

The refund may take up to 10 days to appear in your bank account.

After 10 days, if you have not yet received a refund:

Contact your credit card company or bank; it may take some time before your refund is officially posted.

If you have done all this and you still have not received your refund, please contact us by email at hello@loyiva.com mentioning your order number, you will receive a response within 72 hours.

Sale items, promotional items or personalized items cannot be returned, exchanged or refunded.

16/ EXCHANGE

An exchange is possible only for defective products, subject to stock availability.

17/ MISCELLANEOUS

If any of these conditions are deemed illegal for any reason, the remaining conditions shall remain in full force and effect. The language of these terms and conditions is French. Any other provision not included in these terms and conditions of sale shall be governed by Belgian law.

18/ RESPONSIBILITY

LOYIVA is not liable for any computer or communication equipment failure or computer virus infection, whatever the cause, with regard to any resulting damages.

19/ INTELLECTUAL PROPERTY RIGHTS

The content of this site, including trademarks, logos, designs, data, product or company names, texts, images, etc., are protected by intellectual property rights and belong to LOYIVA.

20/ COMPETENCE

Disputes concerning the conclusion, validity, interpretation or execution of the sales contract or these general terms and conditions are governed exclusively by Belgian law and fall under the exclusive jurisdiction of the courts of the district of Mons.